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Version 5.0 Technical Support

This page is only for users of the Version 5.0 of our survey software.
If you are using Version 4.0, contact us for details on how to get Version 5.0 FREE.
If you are using an older DOS version, there are no upgrades and you must order Version 5.0.

If you are using Version 5.0 you may not have the latest version of the software but you can download the necessary files below to get the current version which is 5.0.157. To check your version, open the software and click on Help and then About to see the version number.

To update the Survey Genie, Survey Genie Gold or the demos of those products, download the following files (right click save target/link as) and copy them into the “Program Files (X86)\William Steinberg Consultants\Survey Tools for Windows” folder replacing existing files if older versions are already in the folder.

STW5.EXE
SGENV5.HLP
SGENV5.CNT
SVYADMIN.EXE
PSFE.EXE
PSFE.INI
PSFE.TEM

To update Survey Tools for Windows or the demo, download the following files (right click save target/link as) and copy them into the “Program Files (X86)\William Steinberg Consultants\Survey Tools for Windows” folder replacing existing files if older versions are already in the folder.

STW5.EXE
STW5.HLP
STW5.CNT
SVYADMIN.EXE
PSFE.EXE
PSFE.INI
PSFE.TEM

Need Help?

If you are having problems with our survey software make sure it is installed on a local hard drive and NOT on a network. The Survey Administrator module may be installed on a network but the main software is not designed to run on a network.

Be sure that you have used the procedure above to get the latest version of our software but if you still have a problem note the exact steps that led to the problem and the error message (if any). E-mail complete information and attach the survey file (nameofsurvey.mdb found in the Survey folder) on which you were working when you had the problem.

Still need help? There are lots of ways to contact us!

System Requirements:

Windows 95, 98, NT, 2000, ME, XP, Vista, or Windows 7
15MB space on your hard disk, and a CD-ROM drive.